Russell Stover Chocolate Covered Nuts, 10-Ounce Boxes (Pack of 3) Reviews

3 Responses to Russell Stover Chocolate Covered Nuts, 10-Ounce Boxes (Pack of 3) Reviews

1. J. R. Miller says:

   February 7, 2016 at 5:37 pm

   2 of 2 people found the following review helpful

   
   Good Chocolate – Hard To Stop Eating It!, April 29, 2013

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   J. R. Miller (Delaware, OH USA) –
   
     

   Verified Purchase(What’s this?)

   This review is from: Russell Stover Chocolate Covered Nuts, 10-Ounce Boxes (Pack of 3) (Grocery)

   Bought a box of this in the local store for my wife and I ate most of it…. Well, needed to replace it I checked in with Amazon first. Discovered it comes in threes! I probably ate most of these too, but in the confusion my wife hopefully managed a box on her own.

   Don’t buy it if you can’t resist chocolate and nuts, it’s hard to stop eating this stuff…..

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2. Ash says:

   February 7, 2016 at 6:34 pm

   
   What happened to Russell Stover?, February 13, 2015

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   chas –

   This review is from: Russell Stover Chocolate Covered Nuts, 10-Ounce Boxes (Pack of 3) (Grocery)

   I got a box of these today and I am shocked. It’s changed badly. It’s not worth the calories anymore. Threw them away.

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3. Anonymous says:

   February 7, 2016 at 7:30 pm

   2 of 4 people found the following review helpful

   
   Freshness NOT Guaranteed, September 18, 2013

   By 

   Ash (New York, NY) –

   This review is from: Russell Stover Chocolate Covered Nuts, 10-Ounce Boxes (Pack of 3) (Grocery)

   Just bought a box of ASSORTED FINE CHOCOLATES by Russell Stover, made in Kansas City, Missouri, with an expiration date of January 2014. When I got home, we opened the box for a chocolate treat only to find that all of the chocolates had bloomed (a whitish coating that can appear on the surface of chocolate leaving the taste unpleasant and texture chalky and dry). I saw that on the bottom of the box they have a “Guarantee of Quality and Freshness.” The guarantee states that, “If you are not fully satisfied for any reason, we will gladly replace it.” I contacted the company and explained that my box of chocolates had bloomed. I asked what I had to do to receive a replacement box, offering to mail in the box of chocolates that I wanted replaced (that still contained most all but 2 pieces that my husband and I had tried and didn’t even finish eating because of the unpleasant taste and texture). The candy fillings were also dry and hard. Unfortunately, Russell Stover’s response was to tell me that when chocolate “blooms” it does not effect the quality or taste of the chocolate, so they would not replace the box. I went to culinary school, to train as a pastry chef. I know about chocolate, and I know that once a chocolate has bloomed, it has basically ruined the quality of the chocolate. I am so disappointed in Russell Stover’s lack of customer service, and their blatant lie of a guarantee.

   I will never buy another box of Russell Stover’s chocolate again knowing that they don’t have integrity and that their product may well be ruined regardless of its expiration date.

   I will tell all of my friends about this and suggest they avoid buying Russell Stover’s products.

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